The Service Management Processing for MAS 500 is intended to enable entry of tasks to be dispatched in response to service calls received from customers.

This enhancement allows for maintaining of technicians and specifying different task types, work types and nature of tasks. Additionally, skills set required for each nature of task is defined in the system, and the skills set of the technician and the nature of task entered for each task are checked to assist dispatchers with dispatching of technicians with needed skills set to calls received.

The information regarding scheduling and the work to be performed are entered in the Service Call Entry program.

Technicians are dispatched using the Dispatch Data Entry program. This program allows for entry of parts to be used, actual parts and labors used and roll of the information into the Project Accounting module.

The Dispatch Board program provides a visual presentation of service calls entered and dispatched, displays available resources, and allows for changing of schedules and technicians with ease by dragging and dropping tasks and dispatches displayed on the board.

Invoices for billing of services rendered are generated by the Transaction Generation program.